If the transportation service does not arrive at the time and place indicated on your ticket, please contact us immediately via WhatsApp or phone using the number provided in your confirmation. Our team is available to help you reach the transport company or find an alternative solution. In some cases, we can assist with rescheduling or coordinating a refund.

To request a refund, please message us via WhatsApp or email with your ticket number, full name, and the reason for the request.

Please note that each transport company has its own policies, but we’ll do our best to support you throughout the process. If the service was cancelled or not provided, we can help you manage the refund with the operator.

Yes, we accept SINPE Móvil payments, in addition to credit cards, debit cards, and PayPal.

When selecting your payment method during checkout, choose “SINPE Móvil” and follow the instructions. If you need assistance, feel free to contact us via WhatsApp and we’ll guide you through the process.

We offer tickets on more than 200 routes within Costa Rica, as well as connections to Nicaragua, Panama, and other international destinations.

You can check availability using our search tool on the homepage. If you don’t find a specific route, contact us and we’ll help you verify if it’s available.

We recommend booking your ticket at least 24 hours in advance, especially during peak seasons or weekends.

Some routes allow same-day purchases, but others may require more time for confirmation.

Ticket confirmations are usually sent to your email within 10 minutes of completing the purchase.

If you don’t see it, please check your Spam or Promotions folder. If it’s still missing, contact us immediately via WhatsApp and we’ll resend your ticket.

Make sure to enter your email address correctly during checkout to avoid any issues.