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By accessing the website located at the address WWW.LATERMINALCOSTARICA.COM (hereinafter, the "Website"), which is owned by Q&R TERMINAL CORPORATION (hereinafter "TERMINAL SA"), headquartered in San Jose, Costa Rica and / or any of the pages through the site be found, the user is committed to follow and enforce the terms and conditions indicated below.
To LATERMINAL S.A is very important to protect the information of our clients and visitors. This document contains our general policy of handling of personal information and data, and is intended to communicate and inform what information we collect and for what purposes, how we use it, when we share it and how we protect as well as his rights to holders of information and procedures for exercising them.
By accepting the General Terms and Conditions at the time of registration also it accepts the policies contained herein
- PERSONAL INFORMATION AND DATA TO COLLECT
The personal data we collect are the following, among others:
The provision of our services is not conditional on the release of this sensitive information. According to Law 8968 "Law on Protection of the individual against the processing of their personal data" and then immersed in this paragraph law dealing sensitive data.
All of LA TERMINAL S.A databases are stored on a server in Windows Server 2012 for storage purposes only, security and control. TERMINAL SA only uses customer information to pass it on to the service providers contracted by the user and not to transfer it to third parties or market it related to these services.
The information provided remains stored for the maximum time necessary to enable compliance with legal obligations and / or contractual especially at our expense accounting, contractual, fiscal and tax matters or to meet the provisions applicable to the administrative, accounting, tax, legal and historical information.
We presume the accuracy of the information provided and not checked, and assume no obligation to check the accuracy, timeliness, adequacy and authenticity of the information you are provided. Therefore, we assume no liability for damages and / or damages of any kind that may be caused by a lack of veracity, sufficiency or authenticity of the information, including damages that may result from the homonym or impersonation. If you provide us with personal information about someone other than you, and your spouse or a co-worker, we understand that it has the authorization of such person to provide us your data.
By registering and / or browsing our website, our customers, users and / or visitors to the site expressly state that these policies are known and accepted, and give consent to the use of their information.- WHAT IS THE PURPOSE OF PROCESSING PERSONAL DATA?
Because of our business nature, we are obliged to provide a series of passenger data to the authorities that regulate the land public transport, before the departure of the buses or on arrival at each destination city or at any time after execution the contract of carriage. Generally, the information refers to the identity data of passengers traveling on board as well as those contained in their respective travel documents (national identity card, residence identification card or passport) or in relation to the goods transported.
Shipping and remission of the data is performed by the user through WWW.LATERMINALCOSTARICA.COM... Or information LA TERMINAL S.A collects and then processes is protected by techniques of electronic security on the network. Moreover, the data supplied and stored in our databases are also protected by security systems that prevent access by unauthorized persons to them.LA TERMINAL S.A makes every effort to provide the most up to date effective safety systems procedures. In this regard, we rely on technological tools and implement security practices in the industry recognized safety, including: transmission and storage of sensitive information through secure mechanisms, such as encryption, using secure protocols; assurance of technological components, restricted access to information to authorized personnel, data backup, safe practices of software development, among others.
We have established policies, procedures and standards of information security, which aims to protect and preserve the integrity, confidentiality and availability of information regardless of media, or format where you are, its temporary or permanent location or how it is transmitted.- USER RIGHTS AND PROCEDURES
The procedures for the exercise of their rights will be:
Holders authorized persons or beneficiaries may consult their personal information kept in our database, in which case they will supply the requested information, after verification of entitlement to make the request. The consultation will be attended by a maximum term of ten (10) working days from the date of receipt thereof. When it is not possible to attend the inquiry within the term, they will be informed of the reasons for the delay, indicating the date your inquiry will be addressed, which in no case exceed five (5) working days following the expiry of the first term.
To cancel, change or ask for a refund of your ticket you must communicate directly with customer service operator with which you are traveling. Your ticket is subject to the policies of each operator.
If holders, the persons authorized or assignees consider that the information contained in a database should be subject to correction, updating or deletion, or when the alleged failure to warn of any of the duties contained in the regulation, may submit a claim before us, which will be processed under the following rules:
1. Your claim must be made by writing to the terminal SA, with its identification, the description of the facts giving rise to the claim, its direction, and attaching the documents you want to enforce. If the complaint is incomplete, it will require within five (5) days following receipt of the claim to remedy faults days. After one (1) month from the date of request, without you present the required information, we understand that it has withdrawn the complaint. If we're not competent to resolve your complaint, it shall forward to the appropriate within a maximum term of two (2) business days and inform you in due course.
2. If appropriate, upon receipt of the completed claim be included in the database is a legend that says "claim pending" and the reason for it, within a period not exceeding two (2) business days. This legend shall be maintained until the claim is decided.
3. The maximum term to meet the claim shall be thirty (30) days from the day following the date of its receipt. When it is not possible to meet the demand within that period, it will inform the reasons for the delay and the date that your claim will be addressed, which in no case exceed eight (8) business days following the expiration of the first term
The service area of petitions, inquiries or complaints to which the holder can exercise their rights information is:
WWW.LATERMINALCOSTARICA.COM. is an Internet domain and trademark with the Public Registry of Property, a company legally incorporated under the laws of Costa Rica. Through this document the terms and conditions that the user should be aware that they are applied by TERMINAL SA on the website mentioned WWW.LATERMINALCOSTARICA.COM .. The use by the user of the services contained on the Web WWW.LATERMINALCOSTARICA.COM. It implies the express acceptance of each and every one of the following conditions:
ELDERLY - the discount assigned to travel 25 kilometers or more on older adults aged 65 and older according to the Comprehensive Law for Older Persons 7935, applicable throughout the year, the person who is credited with their respective identity card, so the physical or digital ticket must be issued to the name of the person who appears on the identity card without exception, and will be required when boarding. Otherwise you will be required the remaining payment for the amount of your ticket in the window of the autobusera company that offers the service.
In all boarding tickets to address physical or digital purchased at a discount the customer must carry identification stating that the discount when addressing the unit, during the journey and the end of it. (Citizen Badge Gold or identity card).