Terms & Conditions
These Terms and Conditions of Use (the "Terms of Use") apply to the Interbus web site located at www.interbusonline.com, the web site (collectively, the "Site") is the property of Interbusses Uno de Costa Rica S.A. ("Interbus") and its licensors. By using the Site, you agree to our terms of use. If you disagree with these Terms and Conditions, you may not access this site. Interbus reserves the right, in its sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time. It is your responsibility to check these Terms of use, in order to check for updates. Your continued use of the site following the posting of changes will mean that you accept.Interbus may make changes to the services offered on the Site, or prices changes to them at any time, without notice. Interbus makes no commitment to update the content on the Site.
Privacy policy
As a valued customer, you have the right to personal privacy. Interbus has adopted a statement that explains and confirms our commitment to providing you with a variety of travel services while maintaining your personal privacy.
Your privacy is important to us, and for this reason we have developed a Privacy Policy that describes how we collect, use, disclose, transfer and store your data. Please take a moment to learn about our privacy practices.
If you decide to purchase Shuttle Transportation with Interbus, we need you to provide us your personal information to make the reservation, we need information like your email address, name and the names of the people that are traveling with you; if you do not provide us the complete information, we will probably be unable to offer the service. For the services pay, you also have to provide us all your credit card details, through the online payment service.
Note that this statement may be altered by Interbus at any time without notice; but we will make every effort to keep the website updated, and thus reflect our current policies. If you need any extra information, please contact us.
Disclaimer
Interbusonline.com reserves the right to change rates, itineraries or schedule at all time and to arrange alternative transportation, accommodations or services; or to cancel bookings. Interbusonline.com will not be held liable, directly or indirectly, for any loss or damage from activities under the control of other agents or service providers, including, but not limited to, claims for death, personal injury, delays, or additional expenses that may arise when using a service arranged through us.
Indemnity
You are responsible for your behavior on this site; you agree to indemnify and hold INTERBUSSES Uno de Costa Rica S.A, its subsidiaries and affiliates, officers, directors, employees, agents, successors, and assignees, harmless from and against any loss, damage, liability, cost or expense of any kind (including attorneys? fees) that you may incur in connection with a third party claim, as of your use of the web site.
Password and Security
You can choose to give a password to use some pages in this site. The password for access it?s not transferable; and the responsibility to keep a secret is for each user, the user is responsible for any activity that occurs under your account. You must immediately report to Interbus any unauthorized or security violation in your account.Interbus is not responsible for loss or damage resulting from breach of these requirements. You are responsible for maintaining the confidentiality of your account and password, and for restricting access to your computer, and accept responsibility for all activities that occur under your account or password.
Required Conduct
Interbus requires that you agree to follow the following basic rules of conduct when using this Site:
- You will only provide truthful and accurate information
- You will not harass, threaten or abuse other people when using this Site in any manner
- You will not interfere with others? use of this Site, including by interrupting other users? sessions, or otherwise act in a way that negatively affects other users? use of this Site
- You will not post any content that is obscene or may be hateful or offensive on racial, ethnic, sexual or any other grounds; is harmful, vulgar or distasteful; or is defamatory, libelous, or invades another person?s privacy or proprietary rights
- You will not collect or store personally identifiable information about any other individual on this Site, or otherwise stalk, repeatedly contact or harass another user
- You will not impersonate any other person or misrepresent a relationship with any person or entity, including misrepresenting a relationship with Interbus; similarly, you will not adopt a false identity if the purpose of doing so is to deceive or defraud another
- You will not post any content that contains any viruses, cancel bots, Trojan horses, harmful code, or other computer software or program designed to interrupt this Site we provide, users? ability to enjoy this Site, or the proper functioning of any software, hardware or equipment or materials used in connection with this Site
- You will not use any information on this Site for any commercial purposes, except as expressly authorized by Interbus
- You will not search, mine or link any data or information to or through this Site without Interbus express consent and authorization; and
- You will not send any bulk unsolicited advertising, promotional information, email or other solicitation (including without limitation junk mail, "spam," chain letters or pyramid schemes of any sort) to any person through the use of this Site.
- If you violate any of the guidelines set forth above or any other aspect of these Terms & Conditions, we reserve the right to suspend or terminate your rights to use this Site without giving you any notice.
Statement of Cardholder
Furthermore, by my notarized signature here below, I hereby acknowledge that I have read in full and I further agree to abide by all of Interbus trip cancellation, changes, and refund policies, as expressed clearly in the Terms & Conditions included in this website, and I agree to pay the amount here authorized, even though I have not signed an original charge authorization form or voucher. This is for protection of Interbusses Uno de Costa Rica S.A. in case of a NO-SHOW on the day of the service or if I had cancelled the service less than 30 days prior to departure, as well as for the convenience of the clients if they should choose to use the same credit card as the final method of payment.
Important Operation Policy
Interbus offers private Shuttle Transportation throughout Costa Rica. Reservations are required for every service, and the service is operated only from hotel to hotel.
The reservation must specify names and number of passengers, date of service, as well as pick up and drop off places.
Pick up and drop off places must always be hotels. Customers without reservations will not be allowed to board the shuttles even if there is space available.
Fare Changes
The price of service appears on the itinerary for each service requested.
This price is the one-way fare for the segment shown on the service(s) (including tax).
If a customer wants or needs to change a segment with a different time, date or routing from that shown on your itinerary, and if the customer under the modification policies is allowed and this new segment has a different price than the original segment shown on your itinerary, an additional charge or refund may be made by our trip representatives.
For further information ask our customer support representative to web.support@interbusonline.com
Interbus will strive to carry you and your luggage with reasonable dispatch, but times shown on the itinerary or elsewhere are not guaranteed and form no part of this contract.
Interbus may, without notice, substitute alternate code share partners or segments and, if necessary, may alter or omit stopping places shown on the ticket.
Schedules are subject to change without notice.
Interbus is not responsible or liable for failure to make connections or to operate any shuttle service according to schedule, nor is Interbus responsible for any change to the schedule of any shuttle service.
Under no circumstance shall Interbus be liable for any special, incidental or consequential damages arising from the foregoing.
Luggage Liability
Interbus? liability for loss or damage of checked or transferred luggage is limited to the actual value of the luggage or $600.00, whichever is less. If the passenger declares a higher value, Interbus will not cover more than the sum of $600.00. Responsibility for loss or damage by Interbus must be proven for this policy to take effect.
Interbus assumes no responsibility for loss, damage of transferred luggage not acceptable for transportation by Interbus as checked luggage, items damaged as a result of items contained in checked or transferred luggage, and items accepted by Interbus pursuant to the execution of a release form.
Interbus assumes no liability for any luggage loss or damage.
Interbus assumes no liability for articles carried in the passenger cabin.
Interbus assumes no liability for minor damage such as scratches, scuffs, stains, dents, cuts and dirt resulting from normal wear and tear.
Interbus is not responsible for damage to contents if the outside of the hard-sided case is not damaged.
Interbus assumes no responsibility for damage to or loss of protruding luggage parts such as wheels, straps, pockets, pull handles, hanger hooks or other items attached to the luggage.
Interbus assumes no liability for any indirect, consequential, incidental, punitive or special damages resulting from loss, damages for lost revenue or profits, loss of use or business interruption.
General Acceptance of Luggage
General Acceptance of Luggage Only luggage as defined in the definition section will be accepted for transportation.
All luggage is subject to inspection.
Checked luggage will be accepted for transportation only on shuttle service on which you are traveling.
Interbus will not accept luggage whose size, weight, or characteristics makes it unsuitable for Transportation on the minivan as determined by Interbus.
Other than exceptions for certain special items, no article will be accepted as luggage if it weighs more than 70pounds/32kgs or has a total outside linear dimension (length plus width plus height) of more than 62inches/157cm.
Additional restrictions apply to some Interbus services.
Free Luggage Allowance For each passenger, the following pieces will be carried free of charge: One checked piece with total outside dimensions not exceeding 62 inches/157cm each. Checked luggage may weigh 72pound/32kgrs.
This luggage piece will be tagged and placed in the luggage compartment.
One carry-on item with total outside dimensions not exceeding 45 inches/114cm. Carry-on luggage may weigh up to 40pound/18kgrs.The carry-on item must stay with the passenger at all times.
Interbus will not assume liability for loss or damage to carry-on items left unsupervised by the passenger. This includes carry-on items incorrectly stored within the luggage area of the bus.
Interbus will not assume liability for any personal belongings left in our vehicles.
Manual wheelchairs without assistance devices will be carried free of charge for qualified handicapped passengers. (Our buses? structures are not able to transport wheelchairs or any other kind of power chair).
Extra charges apply to additional, non-oversize and/or non-overweight pieces.
Check with Interbus Customer Support representative for further information.
Acceptance of children
Accompanied: Children under 12 years of age will be accepted for transportation when accompanied by a passenger of at least 18 years of age.
Unaccompanied: Unaccompanied children under 12 years of age will not be accepted under any circumstances. Unaccompanied teenagers over 12 years of age will be accepted and considered an adult not as a child.
Teenagers will travel under their parent?s responsibility and Interbus assume no liability.
Refunds
General Refunds, if you decide not to use the service, and unless the ticket specifies otherwise, Interbus will issue a refund as follows:
If the itinerary is totally unused, the full amount paid will be refunded. However, an administrative service charge or refund penalty up to the full amount paid may be assessed if applicable. This is according to the cancellation policies.
If the itinerary is partially used, the refund will be the difference between the fare paid and the fare for the transportation actually used as determined by the applicable rules.
Services purchased with a credit card will be refunded only as a credit to the credit card account.
Interbus assumes no liability for any special, incidental, or consequential damages for instances in which we do not meet our goals for processing refunds.
Services purchased with a prepaid method will be refunded only to the purchaser, and an administrative service charge will be applied.
Our Customer Support representative will ask the purchaser about the best way to make the refund.
Once travel has commenced, refund requests for lower fares will not be honored.
Interbus will strive to process eligible refunds in the time frames set out below, upon receipt of all required information.
Some tickets are not refundable. See Cancellation Policies.
If you had paid with a credit card, refunds will be provided within 10 business days of receipt of the required refund information.
The credit card refund may take up to two billing cycles before appearing on a credit card statement, so you should contact your credit card company directly to verify receipt of the credit.
Flexipass package are not refundable. For further information please, see Flexipass section.
Refund for credit card purchases will be made only to the credit card account.
Involuntary Refunds In the event a refund is required because of Interbus? failure to operate on schedule or refusal to transport, the following refund will be made directly to you.
If the ticket is totally unused, the full amount paid (with no service charge or refund penalty) will be refunded. If the ticket is partially used, the applicable fare for the unused segment(s) will be refunded.
Period of Validity
Unless your ticket indicates otherwise, tickets are valid only for service shown in your itinerary for the segment, date and hour printed in the itinerary.
Tickets are valid for travel only when used in accordance with all terms and conditions of sale.
Terms and conditions of sale
Terms and conditions of sale include but are not limited to:
The passenger?s itinerary, as stated on the ticket or in the passenger?s reservation record, unless a ticket is rebooked by Interbus or an authorized agent upon payment of applicable charges, or an authorized representative of Interbus waives applicable restrictions in writing, a ticket is invalid:
If used for travel to a destination other than that specified on the ticket; if the passenger does not meet the purpose or status requirement associated with the fare category on the ticket; or If Interbus determines that the ticket has been purchased or used in a manner designed to circumvent applicable fare rules.
When a ticket is invalidated as the result of the passenger?s non-compliance with any term or condition of sale, Interbus has the right in its sole discretion to:
Cancel any remaining portion of the passenger?s itinerary, refuse to board the passenger or check the passenger?s luggage, or refund the passenger for the reasonable remaining value of the ticket, which shall be no less than the difference between the fare actually paid and the lowest fare applicable to the passenger?s actual itinerary.
Claims
Loss: In the case of delay or loss, an initial complaint must be presented to the carrier prior to leaving the arrival airport for which the luggage was checked or should have been checked. At the latest, such initial report must be made within four hours of the arrival of the flight on which the passenger traveled. If compensation is sought for a delay or loss, a written claim, in the form provided by the carrier, must be received by the carrier no later than forty-five days after the initial report was presented and recorded by the carrier. In case of lost or damaged luggage, contact Interbus directly.
Damaged Luggage: No action shall lie in the case of damage to luggage.
Customers with Disabilities
Interbus strives to provide disabled passengers with dignified, professional, and courteous service at all times. The Customer Support representative who responds to the customer?s initial email passes all pertinent information to our operation department once the customer has made the reservation.
Assistive Devices
Unfortunately, Interbus is not able to accept motorized and non-motorized assistance devices for transport. We are able to accept manual wheelchairs, which we will disassemble and reassemble for customers when they travel. We do not provide wheelchairs to our customers.
Boarding Assistance
If you have special needs, upon request, pre-boarding assistance will be provided to you, allowing you the opportunity to be seated prior to general boarding or pre-reserve a specially located seat.
Therapeutic Oxygen
Interbus does not provide onboard therapeutic oxygen.
Animals
At Interbus, customers with disabilities accompanied by a service animal are welcome.
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The service animal is the responsibility of its owner and must be under the control of its owner at all times (i.e., leash, harness or carrier). The service animal must ride in the minivan within the customer?s space. Service animals may not travel in the aisle or occupy a seat.
Interbus reserves the right to refuse passage to any animal that poses a direct threat to the health and safety of other customers, Interbus personnel or contractors.
Delays
Interbus minivan trip representatives will provide customers aboard an affected minivan with timely and frequent updates regarding known delays. Your representative will strive to provide the best available information concerning the duration of delays and to the extent available, the service?s anticipated departure time.
We are not responsible for any special, incidental or consequential damages if we do not meet this commitment.
Interbus assumes no liability if the delay was caused by force majeure events, and we do not get you to your final destination on the expected arrival time.
Authority of charge contract
No agent, employee or representative of Interbus has the authority to alter, modify or waive any provision of the Conditions of Carriage unless authorized in writing by a corporate officer of Interbus.
Sharing of Personal Information
Interbus will never sell your personal or financial information to any third party. Your personal or financial information, however, may be shared with third parties who are authorized by Interbus for the following purposes: credit card verification and fraud detection purposes as part of your ticket purchase; legal disclosure to a governmental agency, law enforcement authority or court as required by law.
Personal Information
Personal Information Collected For Processing Transactions; Interbus collects personal information (name, address, phone number, etc.) as well as a credit card number to process transactions. An e-mail address for an online purchase is mandatory; it is required for your confirmation statement.
Non Personal Information
IP Addresses an Internet protocol ("IP") address is a numeric code, for example, This code is used to communicate between your Internet service provider and the World Wide Web. The IP address does not identify you individually.
Interbus logs inbound IP addresses to administer our Web site and to compile aggregate information on site traffic for internal use.
Cookies (and similar files such as single-pixel GIF?s, web beacons or tags) are small computer files written to your computer when you visit Web sites.
You have the option of setting your browser to refuse Cookies. If you choose this option, some functionality can?t working.
No personal or credit card information is collected by any Interbus related Cookies.
INTERBUS Cookies collect anonymous, non-personal information to make your use of the web site easier and allow INTERBUS to track and improve the effectiveness of our on-line advertising.
Security INTERBUS takes reasonable procedures to protect your personal and credit card information from misuse or unauthorized disclosure.
For example, INTERBUS uses encryption software from Symantec Corporation, the industry leader in secure site software technologies to protect your information. Look for the gold key (Internet Explorer) or lock (Chrome,Firefox and others) as well as the "s" after "http" in the address line of your browser. These signs mean the information sent from your computer to https://www.interbusonline.com is encrypted using Secure Socket Layer (SSL) technology. Links to Other Websites While we strive to partner with reputable firms, INTERBUS takes no responsibility for any content, information collected, terms and conditions or privacy rules maintained on any linked site and we encourage you to examine the privacy policies contained on these sites.
Please inform us at Web Support about any concerns you may have regarding any of our linked sites.
Consent your use of Interbus? Web site, services is your express consent to Interbus to use your personal information as described above. We reserve the right to make changes to this privacy policy from time to time, and for this reason, we encourage you to review the policy posted at https://www.interbusonline.com
Contact Us, if you have any questions about the use of your personal information or would like to correct or amend any personal information we maintain about you, please feel free to contact us at web.support@interbusonline.com
No Representations and Warranties
Neither Interbus nor its affiliated entities warrant or make any representations of any kind with respect to the materials and information contained on this Site. Your use of this Site is at your own risk. Although INTERBUSES attempts to provide accurate information, this Site is intended to be for general reference and informational purposes only. Although we strive to keep this Site up to date, it may contain inaccurate, incomplete, or out-of-date information. INTERBUSES assumes no responsibility for errors or omissions in the content of this Site, and makes no commitment to update such information. Your sole and exclusive remedy against INTERBUSES for issues relating to the use of, or the material on, this Site shall be to discontinue accessing this Site or using the information, features, material or services obtained. The user and INTERBUSES agree that INTERBUSES shall not be liable for any damages relating to the use of, or reliance upon, this Site or such information, features, material or services.
To the fullest extent allowed by applicable law, you hereby waive, disclaim and release Interbus, its subsidiaries and affiliates, and their respective officers, directors, employees, agents, successors, and assigns, from all claims of any kind (specifically including any and all claims for actual, incidental, consequential, punitive or exemplary damages, attorney?s fees and costs, or claims for interest, even if Interbus is advised of the possibility of such damages), related to, or arising from, directly or indirectly, your access to (or inability to access) this site or the use of any information, features, material or services contained therein. Without limiting the foregoing, everything on this site is provided to you "as is" without warranty of any kind, either express or implied, including but not limited to any implied warranties of merchantability, fitness for a particular purpose, title or non-infringement. Interbus? total liability under this agreement shall be strictly limited to the minimum amount allowed by applicable law, and under no circumstances shall Interbus total liability exceed five dollars ($5.00). This limitation is Interbus? cumulative total liability for any and all liability to you or any other party for any loss or damages resulting from any claims, demands or actions arising out of or relating to this agreement, this site, or any information or materials accessible on or from this site.
Severability
If any term of this agreement is unlawful, void or for any reason unenforceable by any court of any jurisdiction; such term shall be deemed severable from the remaining terms in that jurisdiction, and shall not affect the validity and enforceability of such remaining terms.
Interbus may change the Terms & Conditions at any time, users must do their review, any changes will be posted on this page, and users are responsible for reviewing the site to ensure compliance.
Privacy Policy Statements
Any information that we may collect from you during your use of this site is subject to our Privacy Policy.
Feedback and Information
Any feedback you provide at this site shall be deemed to be non-confidential. Interbus shall be free to use such information on an unrestricted basis
