By accessing the website located at the address WWW.LATERMINALCOSTARICA.COM (hereinafter, the "Website"), which is owned by Q&R TERMINAL CORPORATION (hereinafter "TERMINAL SA"), headquartered in San Jose, Costa Rica and / or any of the pages through the site be found, the user is committed to follow and enforce the terms and conditions indicated below.
To LATERMINAL S.A is very important to protect the information of our clients and visitors. This document contains our general policy of handling of personal information and data, and is intended to communicate and inform what information we collect and for what purposes, how we use it, when we share it and how we protect as well as his rights to holders of information and procedures for exercising them.
By accepting the General Terms and Conditions at the time of registration also it accepts the policies contained herein
Terms and conditions The Terminal S.A
- PERSONAL INFORMATION AND DATA TO COLLECT
The personal data we collect are the following, among others:
b) Certificate of citizenship ( For Costa Ricans Only)
c) Email Address
d) Date of birth
e) Identification number either Costa Rican citizen, residence card or passport.
g) Telephone contact number
h) Credit or debit card Information (number, bank, expiration date, security code).
i)Personal cardholder data (name, type and identification number)
j) Information necessary to facilitate travel or other services, including the name of the user of the electronic platform, contacts in case of accident or any other contingency, seating preference.
k) Information required by representatives of the areas of sales and / or customer relations in order to respond to requests or complaints.
The provision of our services is not conditional on the release of this sensitive information. According to Law 8968 "Law on Protection of the individual against the processing of their personal data" and then immersed in this paragraph law dealing sensitive data.
All of LA TERMINAL S.A databases are stored on a server in Windows Server 2012 for storage purposes only, security and control. TERMINAL SA only uses customer information to pass it on to the service providers contracted by the user and not to transfer it to third parties or market it related to these services.
The information provided remains stored for the maximum time necessary to enable compliance with legal obligations and / or contractual especially at our expense accounting, contractual, fiscal and tax matters or to meet the provisions applicable to the administrative, accounting, tax, legal and historical information.
We presume the accuracy of the information provided and not checked, and assume no obligation to check the accuracy, timeliness, adequacy and authenticity of the information you are provided. Therefore, we assume no liability for damages and / or damages of any kind that may be caused by a lack of veracity, sufficiency or authenticity of the information, including damages that may result from the homonym or impersonation. If you provide us with personal information about someone other than you, and your spouse or a co-worker, we understand that it has the authorization of such person to provide us your data.
By registering and / or browsing our website, our customers, users and / or visitors to the site expressly state that these policies are known and accepted, and give consent to the use of their information.
- WHAT IS THE PURPOSE OF PROCESSING PERSONAL DATA?
Because of our business nature, we are obliged to provide a series of passenger data to the authorities that regulate the land public transport, before the departure of the buses or on arrival at each destination city or at any time after execution the contract of carriage. Generally, the information refers to the identity data of passengers traveling on board as well as those contained in their respective travel documents (national identity card, residence identification card or passport) or in relation to the goods transported.
Use the information received for marketing purpose of our products and services, and products and services of third parties with whom we have a business relationship.
Providing personal data to the supervisory authorities and police or judicial oversight, under a legal or regulatory requirements and / or use or disclose this personal data and information in defense of its rights and/or assets as such defense has regarding the products and/or contracted by clients and service users.
Allow access to personal information and data to auditors or third parties contracted to perform data processes internal or external audit themselves in business we develop.
Query and update personal data, at any time, in order to maintain such information.
To outsource the storage and / or processing of personal data and information for the proper execution of contracts concluded with us, under the standards of security and confidentiality to which we are bound.
Receive electronic communications with advertising and commercial news from WWW.LATERMINALCOSTARICA.COM. and the products or services it sells or promotes. LA TERMINAL S.A provides the user with the means of contact referred to in the previous paragraph so that they revoke their consent. Children and adolescents under age may be users of the products and services we offer, provided that they act through or duly authorized by their parents or by those with the power of the minor. We will ensure proper use of personal data of children and adolescents under age, ensuring that the processing of data the best interests of the child (a) respect them, and their fundamental rights and, if possible, given its opinion, as holders of personal data.
- LA TERMINAL SECURITY AND PRIVACY
Shipping and remission of the data is performed by the user through WWW.LATERMINALCOSTARICA.COM... Or information LA TERMINAL S.A collects and then processes is protected by techniques of electronic security on the network. Moreover, the data supplied and stored in our databases are also protected by security systems that prevent access by unauthorized persons to them.LA TERMINAL S.A makes every effort to provide the most up to date effective safety systems procedures. In this regard, we rely on technological tools and implement security practices in the industry recognized safety, including: transmission and storage of sensitive information through secure mechanisms, such as encryption, using secure protocols; assurance of technological components, restricted access to information to authorized personnel, data backup, safe practices of software development, among others.
We have established policies, procedures and standards of information security, which aims to protect and preserve the integrity, confidentiality and availability of information regardless of media, or format where you are, its temporary or permanent location or how it is transmitted.
- USER RIGHTS AND PROCEDURES
(i) To know, update and rectify any personal information to the institution or the controller responsible for the processing of personal data.
(ii) Request proof of authorization issued to the controller unless expressly accepted as a prerequisite for treatment.
(iii) Be informed by the controller or the processor, upon request, regarding the use that has been given to personal data.
(iv) Submit to the Commission for Promotion of Effective Defense of User complaints for violations of the regime of protection of personal data.
(v) Revoke the authorization and / or request removal of personal data under the terms of the Law on Protection of the individual against the treatment of personal data.
The procedures for the exercise of their rights will be:
Holders authorized persons or beneficiaries may consult their personal information kept in our database, in which case they will supply the requested information, after verification of entitlement to make the request. The consultation will be attended by a maximum term of ten (10) working days from the date of receipt thereof. When it is not possible to attend the inquiry within the term, they will be informed of the reasons for the delay, indicating the date your inquiry will be addressed, which in no case exceed five (5) working days following the expiry of the first term.
To cancel, change or ask for a refund of your ticket you must communicate directly with customer service operator of La Terminal, to the Call Center +27701356, Whatsapp +71472276 or Email firstname.lastname@example.org.
The approval for the request of cancellation, change or return it`s subject to the internal policies of each transport operator.
If holders, the persons authorized or assignees consider that the information contained in a database should be subject to correction, updating or deletion, or when the alleged failure to warn of any of the duties contained in the regulation, may submit a claim before us, which will be processed under the following rules:
1. Your claim must be made by writing to the terminal SA, with its identification, the description of the facts giving rise to the claim, its direction, and attaching the documents you want to enforce. If the complaint is incomplete, it will require within five (5) days following receipt of the claim to remedy faults days. After one (1) month from the date of request, without you present the required information, we understand that it has withdrawn the complaint. If we're not competent to resolve your complaint, it shall forward to the appropriate within a maximum term of two (2) business days and inform you in due course.
2. If appropriate, upon receipt of the completed claim be included in the database is a legend that says "claim pending" and the reason for it, within a period not exceeding two (2) business days. This legend shall be maintained until the claim is decided.
3. The maximum term to meet the claim shall be thirty (30) days from the day following the date of its receipt. When it is not possible to meet the demand within that period, it will inform the reasons for the delay and the date that your claim will be addressed, which in no case exceed eight (8) business days following the expiration of the first term
The service area of petitions, inquiries or complaints to which the holder can exercise their rights information is:
General Terms and Conditions
WWW.LATERMINALCOSTARICA.COM. is an Internet domain and trademark with the Public Registry of Property, a company legally incorporated under the laws of Costa Rica. Through this document the terms and conditions that the user should be aware that they are applied by TERMINAL SA on the website mentioned WWW.LATERMINALCOSTARICA.COM .. The use by the user of the services contained on the Web WWW.LATERMINALCOSTARICA.COM. It implies the express acceptance of each and every one of the following conditions:
1. The user declares that he is of age (over 18 years) and has the legal capacity to contract the services offered by providers on the web WWW.LATERMINALCOSTARICA.COM., Also states that accept being bound by this agreement and understand and fully accept the conditions here for using this website and the services offered.
2. The user declares to accept electronic voucher for transactions in WWW.LATERMINALCOSTARICA.COM page., Same voucher will be sent via email to the user with the direction that it voluntarily facilitated our website.
3. This website belongs to the WWW.LATERMINALCOSTARICA.COM., Declares that acts as an intermediary between people (hereinafter USER) and SERVICE PROVIDERS COMPANIES land transport. In this regard we commit only to meet intermediation services mentioned, with the exceptions specified in these Terms and Conditions, so WWW.LATERMINALCOSTARICA.COM .. is not liable for breach of such entities in the execution of their duties or unforeseen caused by unilateral changes, strikes, weather conditions, delays, earthquakes, quarantine as well as the material, personal or moral damages that can undergo the passenger for loss, damage or theft of baggage or accidents, illness or deaths. In all this, the user must apply directly to the companies providing the service failed.
4. The user, in order to hire services contained in WWW.LATERMINALCOSTARICA.COM., Should follow the steps that the website describes and provides for the purchase of your space or spaces of the bus service COMPANIES SERVICE PROVIDERS LAND TRANSPORT . That as a user in order declares that all information provided when using the website is true, complete and accurate.
5. The user gives express consent to receive electronic communications with advertising and commercial news from WWW.LATERMINALCOSTARICA.COM. and the products or services it sells or promociona.WWW.LATERMINALCOSTARICA.COM. It provides the user with the means of contact referred to in the previous paragraph so that they revoke their consent.
6. All designs, trademarks, names, names, images, logos, graphics, icons, domain names, applications, auto run code sequences and all other content of the Web Site belong to the INS or are licensed for use , and have, therefore, from the very protection of the rights of intellectual and industrial property. All intellectual property rights and copyright for the contents of this website are reserved to the terminal SA and in any case access to the Website imply carelessness on the part of Terminal SA on such rights to the user. Users of the website can make private use of the Website and its contents for the purposes described here buying bus ticket. In no case may make commercial use of them, or alter in any way, reproduce beyond their private use, distribute or communicate publicly. Any copying or unauthorized use of the design or content which differs from that expressly permitted by him TERMINAL SA, in its capacity as owner of the copyright, affect the rights of such owner under international treaties and applicable regulations and current in Costa Rica. The use of the contents of the Web site for any purpose or in any manner other than that permitted by TERMINAL SA in these Terms and Conditions is strictly prohibited. Should users wish to use the brand names, logos or any other distinctive sign, in order to identify hyperlinks established in other websites to Web Site TERMINAL SA, may request the necessary authorization through email………
7. You agree that the law governing the operation of this service is Costa Rican. They are competent to hear the differences arising from the interpretation or application of these clauses the Courts of Costa Rica. WWW.LATERMINALCOSTARICA.COM. It reserves the right to make any changes it deems appropriate in the terms and conditions. The changes will be included prominently in la WWW.LATERMINALCOSTARICA.COM .
8. Dispatch and remission of the data is performed by the user through the WWW.LATERMINALCOSTARICA.COM. WWW.LATERMINALCOSTARICA.COM or information. forward, it is protected by the most modern techniques of electronic security on the network. Moreover, the data supplied and stored in our databases are also protected by security systems that prevent access by unauthorized persons to mismos.WWW.LATERMINALCOSTARICA.COM. makes every effort to provide the most updated for effective safety systems procedures.
9. WWW.LATERMINALCOSTARICA.COM. It makes every effort within its means to provide the information in its website is accurate and no typographical errors. In the case that at some point there are any error of this kind at all times outside the will of WWW.LATERMINALCOSTARICA.COM it occurred. it would be corrected immediately. There is a typographical error in one of the displayed prices and a user had made a purchase decision based on that error, TERMINAL SA will notify the user and shall be entitled to cancel the purchase at no cost on their part.
10. The utilization as a USER of WWW.LATERMINALCOSTARICA.COM. It implies knowledge and express acceptance of these general conditions and the special conditions specific to each service. Hiring a specific tourist service offered by the service providers or combined travels listed in WWW.LATERMINALCOSTARICA.COM., Implies the explicit acceptance of the general terms and conditions of the provider concerned. The document formalizing the contract will be filed in a database accessible only to WWW.LATERMINALCOSTARICA.COM Responsible for it.
11. The user is responsible for providing correct data, as well as the names of passengers who must exactly match those that appear on your ID or passport. WWW.LATERMINALCOSTARICA.COM not responsible for any problems or expenses arising from such errors.
12. If any clause included in these general conditions is declared fully or partially invalid or unenforceable, such invalidity or unenforceability will affect only that provision or part thereof that is invalid or ineffective, subsisting the General Conditions in everything else, taking such provision or part thereof that is affected by not placing it.
13. Having made the booking the user expressly agrees that knows each and every one of the conditions stated in this page and corresponding to each of the selected pages. All prices and tariffs presented on the website of WWW.LATERMINALCOSTARICA.COM., Subject to availability, changes as indicated by ARESEP promptly, with regard to the rates of bus service.
1. LA TERMINAL undertakes to inform and warn clearly and precisely to every individual and every user of the platform, before buying tickets online and by telephone, the following information:
(A) Breakdown of the components of the total price, which are the followings:
(1) The official rate authorized by the ARESEP, under the caption "Subtotal bus ticket"
(2) User’s payment for LA TERMINAL digital platform usage, under the caption "Service Fee for reservation with LA TERMINAL platform”
(B) The bus company charges only the official rate authorized by the ARESEP under the caption "Subtotal bus ticket"
(C) Additional charge for the usage of the digital platform under the caption " Service Fee for reservation with LA TERMINAL platform” is not part of the official rate authorized by the ARESEP
(D) The additional charge for the usage of the digital platform under the caption " Service Fee for reservation with LA TERMINAL platform” corresponds to a private contract between the User of the Platform and La Terminal specifically is a payment by the User of the platform to La Terminal for using the digital platform.
(E) The platform user can choose to use the digital platform paying the " Service Fee for reservation with LA TERMINAL platform” or to buy the ticket at the bus Company offices counter (Buy by Window), paying only the official rate authorized by the ARESEP to the bus company, without paying La Terminal the additional cost for "Service Fee for reservation with LA TERMINAL platform”
ELDERLY - the discount assigned to travel 25 kilometers or more on older adults aged 65 and older according to the Comprehensive Law for Older Persons 7935, applicable throughout the year, the person who is credited with their respective identity card, so the physical or digital ticket must be issued to the name of the person who appears on the identity card without exception, and will be required when boarding. Otherwise you will be required the remaining payment for the amount of your ticket in the window of the autobusera company that offers the service.
In all boarding tickets to address physical or digital purchased at a discount the customer must carry identification stating that the discount when addressing the unit, during the journey and the end of it. (Citizen Badge Gold or identity card).
All fares and prices quoted are subject to availability. Prices are subject to change until full payment is received and voucher(s) are issued. Prices that are quoted include all taxes and fees unless we advises otherwise.
YOUR VOUCHER AND DEPARTURE POINT
Please present your voucher 15 minutes before departure to the staff at departure point of your tour. The location of the departure point can be found in the description of the tour and is stated on your booking confirmation. We can not be held responsible for clients showing up late for their tours.
The travel products and services sold through this site are subject to availability and can be withdrawn without notice. Tour is confirmed when full payment is received and you’ll get an e-mail with the confirmation details.
*PAYMENT: WE PROCEED THE CHARGE INTO YOUR CREDIT CARD AROUND 25-30 DAYS BEFORE THE SERVICE, THIS TO PREVENT ANY LAST MINUTE CHANGES, BUT WE DO HAVE YOUR BOOKING. EXCEPT PAYPAL PAYMENTS THAT ARE CHARGED IMMEDIATELY.
WE CHARGE $10 EXTRA FOR CHANGES OF BOOKING DATES
We request that you carefully check the dates on your voucher and to contact us immediately if these are not correct.
* Cancellation with more than two weeks in advance : 15% administration fee
* Cancellation with two weeks prior to departure date: 50% of the total amount plus administration fees that might be imposed
* Cancellation with less than one week prior to departure date and time or no-show : 100% of the total amount
* Tickets for Events or Attractions are non-refundable
* Airport, Vans, or Coach – transfer services are non-refundable
As a valued customer, you have the right to personal privacy. Interbus has adopted a statement that explains and confirms our commitment to providing you with a variety of travel services while maintaining your personal privacy.
If you decide to purchase Shuttle Transportation with Interbus, we need you to provide us your personal information to make the reservation, we need information like your email address, name and the names of the people that are traveling with you; if you do not provide us the complete information, we will probably be unable to offer the service. For the services pay, you also have to provide us all your credit card details, through the online payment service.
Note that this statement may be altered by Interbus at any time without notice; but we will make every effort to keep the website updated, and thus reflect our current policies. If you need any extra information, please contact us.
Interbusonline.com reserves the right to change rates, itineraries or schedule at all time and to arrange alternative transportation, accommodations or services; or to cancel bookings. Interbusonline.com will not be held liable, directly or indirectly, for any loss or damage from activities under the control of other agents or service providers, including, but not limited to, claims for death, personal injury, delays, or additional expenses that may arise when using a service arranged through us.
You are responsible for your behavior on this site; you agree to indemnify and hold INTERBUSSES Uno de Costa Rica S.A, its subsidiaries and affiliates, officers, directors, employees, agents, successors, and assignees, harmless from and against any loss, damage, liability, cost or expense of any kind (including attorneys? fees) that you may incur in connection with a third party claim, as of your use of the web site.
Password and Security
You can choose to give a password to use some pages in this site. The password for access it?s not transferable; and the responsibility to keep a secret is for each user, the user is responsible for any activity that occurs under your account. You must immediately report to Interbus any unauthorized or security violation in your account.Interbus is not responsible for loss or damage resulting from breach of these requirements. You are responsible for maintaining the confidentiality of your account and password, and for restricting access to your computer, and accept responsibility for all activities that occur under your account or password.
Interbus requires that you agree to follow the following basic rules of conduct when using this Site:
You will only provide truthful and accurate information
You will not harass, threaten or abuse other people when using this Site in any manner
You will not interfere with others? use of this Site, including by interrupting other users? sessions, or otherwise act in a way that negatively affects other users? use of this Site
You will not post any content that is obscene or may be hateful or offensive on racial, ethnic, sexual or any other grounds; is harmful, vulgar or distasteful; or is defamatory, libelous, or invades another person?s privacy or proprietary rights
You will not collect or store personally identifiable information about any other individual on this Site, or otherwise stalk, repeatedly contact or harass another user
You will not impersonate any other person or misrepresent a relationship with any person or entity, including misrepresenting a relationship with Interbus; similarly, you will not adopt a false identity if the purpose of doing so is to deceive or defraud another
You will not post any content that contains any viruses, cancel bots, Trojan horses, harmful code, or other computer software or program designed to interrupt this Site we provide, users? ability to enjoy this Site, or the proper functioning of any software, hardware or equipment or materials used in connection with this Site
You will not use any information on this Site for any commercial purposes, except as expressly authorized by Interbus
You will not search, mine or link any data or information to or through this Site without Interbus express consent and authorization; and
You will not send any bulk unsolicited advertising, promotional information, email or other solicitation (including without limitation junk mail, "spam," chain letters or pyramid schemes of any sort) to any person through the use of this Site.
If you violate any of the guidelines set forth above or any other aspect of these Terms & Conditions, we reserve the right to suspend or terminate your rights to use this Site without giving you any notice.
Statement of Cardholder
Furthermore, by my notarized signature here below, I hereby acknowledge that I have read in full and I further agree to abide by all of Interbus trip cancellation, changes, and refund policies, as expressed clearly in the Terms & Conditions included in this website, and I agree to pay the amount here authorized, even though I have not signed an original charge authorization form or voucher. This is for protection of Interbusses Uno de Costa Rica S.A. in case of a NO-SHOW on the day of the service or if I had cancelled the service less than 30 days prior to departure, as well as for the convenience of the clients if they should choose to use the same credit card as the final method of payment.
Important Operation Policy
Interbus offers private Shuttle Transportation throughout Costa Rica. Reservations are required for every service, and the service is operated only from hotel to hotel.
The reservation must specify names and number of passengers, date of service, as well as pick up and drop off places.
Pick up and drop off places must always be hotels. Customers without reservations will not be allowed to board the shuttles even if there is space available.
The price of service appears on the itinerary for each service requested.
This price is the one-way fare for the segment shown on the service(s) (including tax).
If a customer wants or needs to change a segment with a different time, date or routing from that shown on your itinerary, and if the customer under the modification policies is allowed and this new segment has a different price than the original segment shown on your itinerary, an additional charge or refund may be made by our trip representatives.
For further information ask our customer support representative to email@example.com
Interbus will strive to carry you and your luggage with reasonable dispatch, but times shown on the itinerary or elsewhere are not guaranteed and form no part of this contract.
Interbus may, without notice, substitute alternate code share partners or segments and, if necessary, may alter or omit stopping places shown on the ticket.
Schedules are subject to change without notice.
Interbus is not responsible or liable for failure to make connections or to operate any shuttle service according to schedule, nor is Interbus responsible for any change to the schedule of any shuttle service.
Under no circumstance shall Interbus be liable for any special, incidental or consequential damages arising from the foregoing.
Interbus? liability for loss or damage of checked or transferred luggage is limited to the actual value of the luggage or $600.00, whichever is less. If the passenger declares a higher value, Interbus will not cover more than the sum of $600.00. Responsibility for loss or damage by Interbus must be proven for this policy to take effect.
Interbus assumes no responsibility for loss, damage of transferred luggage not acceptable for transportation by Interbus as checked luggage, items damaged as a result of items contained in checked or transferred luggage, and items accepted by Interbus pursuant to the execution of a release form.
Interbus assumes no liability for any luggage loss or damage.
Interbus assumes no liability for articles carried in the passenger cabin.
Interbus assumes no liability for minor damage such as scratches, scuffs, stains, dents, cuts and dirt resulting from normal wear and tear.
Interbus is not responsible for damage to contents if the outside of the hard-sided case is not damaged.
Interbus assumes no responsibility for damage to or loss of protruding luggage parts such as wheels, straps, pockets, pull handles, hanger hooks or other items attached to the luggage.
Interbus assumes no liability for any indirect, consequential, incidental, punitive or special damages resulting from loss, damages for lost revenue or profits, loss of use or business interruption.
General Acceptance of Luggage
General Acceptance of Luggage Only luggage as defined in the definition section will be accepted for transportation.
All luggage is subject to inspection.
Checked luggage will be accepted for transportation only on shuttle service on which you are traveling.
Interbus will not accept luggage whose size, weight, or characteristics makes it unsuitable for Transportation on the minivan as determined by Interbus.
Other than exceptions for certain special items, no article will be accepted as luggage if it weighs more than 70pounds/32kgs or has a total outside linear dimension (length plus width plus height) of more than 62inches/157cm.
Additional restrictions apply to some Interbus services.
Free Luggage Allowance For each passenger, the following pieces will be carried free of charge: One checked piece with total outside dimensions not exceeding 62 inches/157cm each. Checked luggage may weigh 72pound/32kgrs.
This luggage piece will be tagged and placed in the luggage compartment.
One carry-on item with total outside dimensions not exceeding 45 inches/114cm. Carry-on luggage may weigh up to 40pound/18kgrs.The carry-on item must stay with the passenger at all times.
Interbus will not assume liability for loss or damage to carry-on items left unsupervised by the passenger. This includes carry-on items incorrectly stored within the luggage area of the bus.
Interbus will not assume liability for any personal belongings left in our vehicles.
Manual wheelchairs without assistance devices will be carried free of charge for qualified handicapped passengers. (Our buses? structures are not able to transport wheelchairs or any other kind of power chair).
Extra charges apply to additional, non-oversize and/or non-overweight pieces.
Check with Interbus Customer Support representative for further information.
Acceptance of children
Accompanied: Children under 12 years of age will be accepted for transportation when accompanied by a passenger of at least 18 years of age.
Unaccompanied: Unaccompanied children under 12 years of age will not be accepted under any circumstances. Unaccompanied teenagers over 12 years of age will be accepted and considered an adult not as a child.
Teenagers will travel under their parent?s responsibility and Interbus assume no liability.
General Refunds, if you decide not to use the service, and unless the ticket specifies otherwise, Interbus will issue a refund as follows:
If the itinerary is totally unused, the full amount paid will be refunded. However, an administrative service charge or refund penalty up to the full amount paid may be assessed if applicable. This is according to the cancellation policies.
If the itinerary is partially used, the refund will be the difference between the fare paid and the fare for the transportation actually used as determined by the applicable rules.
Services purchased with a credit card will be refunded only as a credit to the credit card account.
Interbus assumes no liability for any special, incidental, or consequential damages for instances in which we do not meet our goals for processing refunds.
Services purchased with a prepaid method will be refunded only to the purchaser, and an administrative service charge will be applied.
Our Customer Support representative will ask the purchaser about the best way to make the refund.
Once travel has commenced, refund requests for lower fares will not be honored.
Interbus will strive to process eligible refunds in the time frames set out below, upon receipt of all required information.
Some tickets are not refundable. See Cancellation Policies.
If you had paid with a credit card, refunds will be provided within 10 business days of receipt of the required refund information.
The credit card refund may take up to two billing cycles before appearing on a credit card statement, so you should contact your credit card company directly to verify receipt of the credit.
Flexipass package are not refundable. For further information please, see Flexipass section.
Refund for credit card purchases will be made only to the credit card account.
Involuntary Refunds In the event a refund is required because of Interbus? failure to operate on schedule or refusal to transport, the following refund will be made directly to you.
If the ticket is totally unused, the full amount paid (with no service charge or refund penalty) will be refunded. If the ticket is partially used, the applicable fare for the unused segment(s) will be refunded.
Period of Validity
Unless your ticket indicates otherwise, tickets are valid only for service shown in your itinerary for the segment, date and hour printed in the itinerary.
Tickets are valid for travel only when used in accordance with all terms and conditions of sale.
Terms and conditions of sale
Terms and conditions of sale include but are not limited to:
The passenger?s itinerary, as stated on the ticket or in the passenger?s reservation record, unless a ticket is rebooked by Interbus or an authorized agent upon payment of applicable charges, or an authorized representative of Interbus waives applicable restrictions in writing, a ticket is invalid:
If used for travel to a destination other than that specified on the ticket; if the passenger does not meet the purpose or status requirement associated with the fare category on the ticket; or If Interbus determines that the ticket has been purchased or used in a manner designed to circumvent applicable fare rules.
When a ticket is invalidated as the result of the passenger?s non-compliance with any term or condition of sale, Interbus has the right in its sole discretion to:
Cancel any remaining portion of the passenger?s itinerary, refuse to board the passenger or check the passenger?s luggage, or refund the passenger for the reasonable remaining value of the ticket, which shall be no less than the difference between the fare actually paid and the lowest fare applicable to the passenger?s actual itinerary.
Loss: In the case of delay or loss, an initial complaint must be presented to the carrier prior to leaving the arrival airport for which the luggage was checked or should have been checked. At the latest, such initial report must be made within four hours of the arrival of the flight on which the passenger traveled. If compensation is sought for a delay or loss, a written claim, in the form provided by the carrier, must be received by the carrier no later than forty-five days after the initial report was presented and recorded by the carrier. In case of lost or damaged luggage, contact Interbus directly.
Damaged Luggage: No action shall lie in the case of damage to luggage.
Customers with Disabilities
Interbus strives to provide disabled passengers with dignified, professional, and courteous service at all times. The Customer Support representative who responds to the customer?s initial email passes all pertinent information to our operation department once the customer has made the reservation.
Unfortunately, Interbus is not able to accept motorized and non-motorized assistance devices for transport. We are able to accept manual wheelchairs, which we will disassemble and reassemble for customers when they travel. We do not provide wheelchairs to our customers.
If you have special needs, upon request, pre-boarding assistance will be provided to you, allowing you the opportunity to be seated prior to general boarding or pre-reserve a specially located seat.
Interbus does not provide onboard therapeutic oxygen.
At Interbus, customers with disabilities accompanied by a service animal are welcome.
The service animal is the responsibility of its owner and must be under the control of its owner at all times (i.e., leash, harness or carrier). The service animal must ride in the minivan within the customer?s space. Service animals may not travel in the aisle or occupy a seat.
Interbus reserves the right to refuse passage to any animal that poses a direct threat to the health and safety of other customers, Interbus personnel or contractors.
Interbus minivan trip representatives will provide customers aboard an affected minivan with timely and frequent updates regarding known delays. Your representative will strive to provide the best available information concerning the duration of delays and to the extent available, the service?s anticipated departure time.
We are not responsible for any special, incidental or consequential damages if we do not meet this commitment.
Interbus assumes no liability if the delay was caused by force majeure events, and we do not get you to your final destination on the expected arrival time.
Authority of charge contract
No agent, employee or representative of Interbus has the authority to alter, modify or waive any provision of the Conditions of Carriage unless authorized in writing by a corporate officer of Interbus.
Sharing of Personal Information
Interbus will never sell your personal or financial information to any third party. Your personal or financial information, however, may be shared with third parties who are authorized by Interbus for the following purposes: credit card verification and fraud detection purposes as part of your ticket purchase; legal disclosure to a governmental agency, law enforcement authority or court as required by law.
Personal Information Collected For Processing Transactions; Interbus collects personal information (name, address, phone number, etc.) as well as a credit card number to process transactions. An e-mail address for an online purchase is mandatory; it is required for your confirmation statement.
Non Personal Information
IP Addresses an Internet protocol ("IP") address is a numeric code, for example, This code is used to communicate between your Internet service provider and the World Wide Web. The IP address does not identify you individually.
Interbus logs inbound IP addresses to administer our Web site and to compile aggregate information on site traffic for internal use.
Cookies (and similar files such as single-pixel GIF?s, web beacons or tags) are small computer files written to your computer when you visit Web sites.
No personal or credit card information is collected by any Interbus related Cookies.
INTERBUS Cookies collect anonymous, non-personal information to make your use of the web site easier and allow INTERBUS to track and improve the effectiveness of our on-line advertising.
Security INTERBUS takes reasonable procedures to protect your personal and credit card information from misuse or unauthorized disclosure.
For example, INTERBUS uses encryption software from Symantec Corporation, the industry leader in secure site software technologies to protect your information. Look for the gold key (Internet Explorer) or lock (Chrome,Firefox and others) as well as the "s" after "http" in the address line of your browser. These signs mean the information sent from your computer to https://www.interbusonline.com is encrypted using Secure Socket Layer (SSL) technology. Links to Other Websites While we strive to partner with reputable firms, INTERBUS takes no responsibility for any content, information collected, terms and conditions or privacy rules maintained on any linked site and we encourage you to examine the privacy policies contained on these sites.
Please inform us at Web Support about any concerns you may have regarding any of our linked sites.
Contact Us, if you have any questions about the use of your personal information or would like to correct or amend any personal information we maintain about you, please feel free to contact us at firstname.lastname@example.org
No Representations and Warranties
Neither Interbus nor its affiliated entities warrant or make any representations of any kind with respect to the materials and information contained on this Site. Your use of this Site is at your own risk. Although INTERBUSES attempts to provide accurate information, this Site is intended to be for general reference and informational purposes only. Although we strive to keep this Site up to date, it may contain inaccurate, incomplete, or out-of-date information. INTERBUSES assumes no responsibility for errors or omissions in the content of this Site, and makes no commitment to update such information. Your sole and exclusive remedy against INTERBUSES for issues relating to the use of, or the material on, this Site shall be to discontinue accessing this Site or using the information, features, material or services obtained. The user and INTERBUSES agree that INTERBUSES shall not be liable for any damages relating to the use of, or reliance upon, this Site or such information, features, material or services.
To the fullest extent allowed by applicable law, you hereby waive, disclaim and release Interbus, its subsidiaries and affiliates, and their respective officers, directors, employees, agents, successors, and assigns, from all claims of any kind (specifically including any and all claims for actual, incidental, consequential, punitive or exemplary damages, attorney?s fees and costs, or claims for interest, even if Interbus is advised of the possibility of such damages), related to, or arising from, directly or indirectly, your access to (or inability to access) this site or the use of any information, features, material or services contained therein. Without limiting the foregoing, everything on this site is provided to you "as is" without warranty of any kind, either express or implied, including but not limited to any implied warranties of merchantability, fitness for a particular purpose, title or non-infringement. Interbus? total liability under this agreement shall be strictly limited to the minimum amount allowed by applicable law, and under no circumstances shall Interbus total liability exceed five dollars ($5.00). This limitation is Interbus? cumulative total liability for any and all liability to you or any other party for any loss or damages resulting from any claims, demands or actions arising out of or relating to this agreement, this site, or any information or materials accessible on or from this site.
If any term of this agreement is unlawful, void or for any reason unenforceable by any court of any jurisdiction; such term shall be deemed severable from the remaining terms in that jurisdiction, and shall not affect the validity and enforceability of such remaining terms.
Interbus may change the Terms & Conditions at any time, users must do their review, any changes will be posted on this page, and users are responsible for reviewing the site to ensure compliance.
Feedback and Information
Any feedback you provide at this site shall be deemed to be non-confidential. Interbus shall be free to use such information on an unrestricted basis